This Statement is effectived as of February 19, 2013.
Your privacy is important to RBC and maintaining your trust is paramount to us. This Statement discloses the information practices for RBC’s and our divisions’ Web sites, including what type of information is gathered and tracked, how the information is used, and with whom the information is shared.
This Statement applies to RBC Web sites that link to this Statement but does not apply to those RBC Web sites that have their own Privacy Statement. Additionally, from time to time, we may supplement this Statement with additional information relating to a particular interaction we have with you.
Collection of Personal Information
You may choose to give us personal information directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to order our services, or to do business with us if you're a supplier or a business partner. You may also provide your credit card details to buy something from us or may share a description of your education and work experience in connection with a job opening at RBC for which you wish to be considered. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.
From time to time, we may also collect information that pertains to you indirectly through other sources, such as list vendors. When we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it.
The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness and to help us better tailor our interactions with you.
Fulfilling your Transaction Request
If you request something from RBC, for example, a product or service, a callback, or specific marketing materials; we will use the information you provide to fulfill your request. To help us do this, we may share information with others, for instance, RBC's business partners, financial institutions, shipping companies, or postal or government authorities, such as Customs authorities, involved in fulfillment. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.
Providing Support
We may use your personal information to support products or services you have obtained from us.
The information you provide to RBC, as well as the information we have collected about you indirectly, may be used by RBC for marketing purposes. Before we do so, however, we will offer you the opportunity to choose whether or not to have your information used in this way.
Some of our services may be co-branded, that is sponsored by both RBC and third parties. If you sign up for these services, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarize yourself with their privacy policies to gain an understanding of the manner in which they will handle information about you.
Recruitment
In connection with a job application or inquiry, whether advertised on an RBC Web site or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout RBC in order to address your inquiry or consider you for employment purposes. Unless you tell us not to do so, we may keep the information for future consideration.
Monitoring or Recording of Calls, and Other Interactions
Certain online transactions may involve you calling us or us calling you. They may also involve online blog. Please be aware that it is RBC's general practice to monitor and in some cases record such interactions for staff training for quality assurance purposes or to retain evidence of a particular transaction or interaction.
We may also use or share your information to protect the rights or property of RBC, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process.
Privacy Questions
If you have a question about this Privacy Statement or RBC's handling of your information, you can send an email to privacystatement@rosenthalbc.com . You can also contact us at:
RBC's Corporate Privacy Office
P. O. Box 98114
Atlanta, GA 30359
U.S.A.