RBC

Our Clients Are Priority #1. 

We Work Hard Each Day

To Earn Your Trust, Business and Partnership!

        TO:  All employees of Rosenthal Business Consultants, Inc.

        RE:  Without Our Customers - We Would Not Be Your Employer!

     Allow me to introduce myself, I am your customer today, but I may not be tomorrow. I am the person that makes the economic engine turn. I am the reason you take home a paycheck. I am the reason you can feed your family, pay your rent or mortgage, go on vacation, buy a car, able to send your children to college and contribute to your church of your choice. Because I visited you today, gigantic corporations and small business a like have risen and flourished. Because of my absence, they have faded from existence. 

     The roads you drive on, the police and firefighter that protect your community, the teachers that teach your children all exist because of me.  Politicians and postal workers, sanitation workers and soldiers all owe their employment to me. Without me, no taxes would be paid, and societal advances would come to a halt. The wise come to know, respect, and love me. The foolish employer or employee disregard my importance and suffer diligently or is out of a job. 

     You will notice that I did not introduce myself as your customer. That is because I do not belong to you.  Just because I made a purchase or paid on my account from you today, that does not mean that I will do it again in the future. You are always on trial, and I am always evaluating, measuring, and evaluating your product, service, or your employee’s customer service skills. 

     So, pay attention to me. Get to know me, learn my habits, my likes, my dislikes, my desires, my dreams, my values, learn my language and learn to recognize my moods. Treat me with respect because, I will not be ill-treated, and why should I be? There are too many businesses vying for my attention. Every time you turn on the television, open a newspaper, listen to the radio, or use local media, you see and hear multitudes of companies competing for my attention. There are too many of your competition’s employees who are willing to treat me right in exchange for my business.

     And know this, I am not easily fooled. Business treats me right or suffer the consequences. Eventually I always discover dishonesty, disrespect, or disinterest. Most of the time, I do not announce my displeasure, I simply take my business elsewhere. Occasionally, we will have disagreements. I do not like mistakes, or mistakes on my bill, but I understand that you sometimes make them. The way you manage my complaint determines any future interaction I have with you. And, in my mind, it also determines the character of your employees or business. 

     I rarely ever give you a second chance to make the same mistake twice. So, watch for me in your business community. If you are fortunate enough to see me, do everything in your power to woo me and make me your own, because I hold the key to your financial success and employment that always hangs in the balance.

     Lastly, learn me and get to know me because I am a customer.

At

RBC

We take pride in valuing our clients and building partnership!

470.851.0065